Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
10 a.m. - 6 p.m. CET, Monday through Friday Our support team is based in Duisburg, Germany (GMT+1).
We may be off during German public holidays, but we try to keep an eye on incoming support requests and answer urgent messages during off-hours as well.
If you are looking for documentation for one of our add-ons, please visit our Wiki.
view26 Support
Welcome! You can raise a view26 Support request from the options provided.
Need support
Raise a support request for one of our Atlassian apps.
Required fields are marked with an asterisk*
{"xsrfToken":"1985802d04c73575eb3027632fe47c92a36c8b72_lout","branding":{"id":"2","key":"vs","name":"view26 Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/55cbe74b-f56a-4c42-8c8b-4c1fc6c5f108/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDJjOTg2Yi03NGE0LTQ3ZDYtOWJmMi04YmIxMjUzMGMzYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU1Y2JlNzRiLWY1NmEtNGM0Mi04YzhiLTRjMWZjNmM1ZjEwOCI6WyJyZWFkIl19LCJleHAiOjE3NjU4Nzg0ODQsIm5iZiI6MTc2NTg3Nzg4NH0.zPBnuzujH85Ogebi6qNxrqJc7aYyOO-YDbOJbfJPhgg&client=0d2c986b-74a4-47d6-9bf2-8bb12530c3c9&mode=fit","logoId":"55cbe74b-f56a-4c42-8c8b-4c1fc6c5f108","isLogoAvailable":true,"helpCenterTitle":"Welcome to the view26 Help Center","sharedPortalName":"view26 GmbH","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the view26 Help Center","sharedPortalName":"view26 GmbH","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#448ad1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a927ce67-59ab-4360-a817-0ba20de2885e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDJjOTg2Yi03NGE0LTQ3ZDYtOWJmMi04YmIxMjUzMGMzYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE5MjdjZTY3LTU5YWItNDM2MC1hODE3LTBiYTIwZGUyODg1ZSI6WyJyZWFkIl19LCJleHAiOjE3NjU4Nzg0ODQsIm5iZiI6MTc2NTg3Nzg4NH0.fiLvDxgbgF-pCwUVididTJTBgK6myA0sYsSwDKc3yiA&client=0d2c986b-74a4-47d6-9bf2-8bb12530c3c9&height=300&mode=fit","bannerMediaApiFileId":"a927ce67-59ab-4360-a817-0ba20de2885e","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"vs","projectId":10001,"serviceDeskId":2,"name":"view26 Support","description":"<p>Welcome! You can raise a view26 Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"159","name":"Email Alert Configuration for STC App","descriptionHtml":"<p>Complete the form for us to configure the contract threshold email alert feature for STC App</p>","callToAction":"Email Alert Configuration for STC App","introHtml":"<p>Fill out this form to enable the contract threshold email alert service for STC App.</p>","icon":10564,"iconUrl":"https://view26.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[11],"key":""},{"id":"33","name":"Need support","descriptionHtml":"","callToAction":"Need support","introHtml":"<p>Raise a support request for one of our Atlassian apps.</p>","icon":10520,"iconUrl":"https://view26.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[11],"key":""},{"id":"93","name":"Product Feedback","descriptionHtml":"","callToAction":"Product Feedback","introHtml":"","icon":10491,"iconUrl":"https://view26.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[11],"key":""},{"id":"35","name":"Raise a feature request","descriptionHtml":"","callToAction":"Raise a feature request","introHtml":"<p>Raise a request for a new feature of one of our Atlassian apps, which has yet to be developed.</p>","icon":10511,"iconUrl":"https://view26.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[11],"key":""},{"id":"34","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Report a problem which impairs or prevents the functions of one of our Atlassian apps</p>","icon":10476,"iconUrl":"https://view26.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[11],"key":""}],"reqGroups":[{"id":11,"name":"view26 Apps Support"}],"orderMapping":{"11":[93,33,34,35,159]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"97f8f8a6-c3f2-3f89-89dd-2dbe7c56396e","appLinkName":"","appLinkUrl":"","spaceKey":"V3","spaceName":"Charts and Reports for JSM","spaceUrl":"","isServer":false},"labels":[],"projectKey":"VS","serviceDeskId":2,"kbLinkDomainURLs":["https://view26.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VS","userLanguageHeader":"Support hours","userLanguageMessageWiki":"<p>10 a.m. - 6 p.m. CET, Monday through Friday<br> Our support team is based in Duisburg, Germany (GMT+1).</p>\n<p>We may be off during German public holidays, but we try to keep an eye on incoming support requests and answer urgent messages during off-hours as well.</p>\n<p>If you are looking for documentation for one of our add-ons, please visit our Wiki.</p>","defaultLanguageHeader":"Support hours","defaultLanguageMessage":"10 a.m. - 6 p.m. CET, Monday through Friday\nOur support team is based in Duisburg, Germany (GMT+1).\n\nWe may be off during German public holidays, but we try to keep an eye on incoming support requests and answer urgent messages during off-hours as well.\n\nIf you are looking for documentation for one of our add-ons, please visit our Wiki.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDJjOTg2Yi03NGE0LTQ3ZDYtOWJmMi04YmIxMjUzMGMzYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU4NzkwODQsIm5iZiI6MTc2NTg3Nzg4NCwiYW5vbklkIjoiYW5vbi11c2VyIn0.SMtPrXMvfhAQLWlN9E52JPmRcj3r5GyTNCD2v1EdyUY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"0d2c986b-74a4-47d6-9bf2-8bb12530c3c9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":33,"projectId":10001,"issueType":{"id":"10002","name":"Service Request"},"form":{"name":"Need support","descriptionHtml":"","callToAction":"Need support","intro":"<p>Raise a support request for one of our Atlassian apps.</p>","instructions":"","icon":10520,"iconUrl":"https://view26.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10170","fieldConfigId":"10329","label":"Cloud Instance Base URL","description":"Enter the base URL of your cloud instance (e.g., https://yourcompany.atlassian.net)","descriptionHtml":"<p>Enter the base URL of your cloud instance (e.g., <a href=\"https://yourcompany.atlassian.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://yourcompany.atlassian.net</a>)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10050","fieldConfigId":"10150","label":"view26 app","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10108","label":"[Cloud] Charts & Reports for JSM","selected":false,"children":[]},{"value":"10107","label":"[DC] Charts & Reports for JSM","selected":false,"children":[]},{"value":"10267","label":"[Cloud] PETE for JSM","selected":false,"children":[]},{"value":"10263","label":"[Cloud] Attachment Tags for Jira","selected":false,"children":[]},{"value":"10109","label":"[Cloud] Page View Analytics for Confluence","selected":false,"children":[]},{"value":"10106","label":"[Cloud] JSON Viewer Macro for Confluence","selected":false,"children":[]},{"value":"10190","label":"[Cloud] Scrum Manager","selected":false,"children":[]},{"value":"10261","label":"[Cloud] Support Time Contract for JSM","selected":false,"children":[]},{"value":"10262","label":"[Cloud] User Mentions Gadget for Jira","selected":false,"children":[]},{"value":"10105","label":"[Cloud] view26 Reports for Jira","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/33","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/33","calendarParams":{"firstDay":0,"date":"2025-12-16T15:08:04+0530","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"97f8f8a6-c3f2-3f89-89dd-2dbe7c56396e","appLinkName":"","appLinkUrl":"","spaceKey":"V3","spaceName":"Charts and Reports for JSM","spaceUrl":"","isServer":false},"labels":[],"projectKey":"VS","serviceDeskId":2,"kbLinkDomainURLs":["https://view26.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDJjOTg2Yi03NGE0LTQ3ZDYtOWJmMi04YmIxMjUzMGMzYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU4NzkwODQsIm5iZiI6MTc2NTg3Nzg4NCwiYW5vbklkIjoiYW5vbi11c2VyIn0.SMtPrXMvfhAQLWlN9E52JPmRcj3r5GyTNCD2v1EdyUY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"0d2c986b-74a4-47d6-9bf2-8bb12530c3c9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}