view26 GmbH
Support hours

10 a.m. - 6 p.m. CET, Monday through Friday
Our support team is based in Duisburg, Germany (GMT+1).

We may be off during German public holidays, but we try to keep an eye on incoming support requests and answer urgent messages during off-hours as well.

If you are looking for documentation for one of our add-ons, please visit our Wiki.

  1. view26 GmbH
  2. view26 Support

view26 Support

Welcome! You can raise a view26 Support request from the options provided.

Raise a feature request

Raise a request for a new feature of one of our Atlassian apps, which has yet to be developed.

Required fields are marked with an asterisk*
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