Service Desk

{"xsrfToken":"b5266fd0-e589-43d1-a4af-d6c8ec8fb84e_6b9d8a4b56afa202b44008a7371020cdb22d04e5_lout","branding":{"id":"2","key":"vs","name":"view26 Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6ca6beaf-b0b7-4394-a3b2-e4429afd80a7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDJjOTg2Yi03NGE0LTQ3ZDYtOWJmMi04YmIxMjUzMGMzYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZjYTZiZWFmLWIwYjctNDM5NC1hM2IyLWU0NDI5YWZkODBhNyI6WyJyZWFkIl19LCJleHAiOjE1OTM5ODQyNjcsIm5iZiI6MTU5Mzk4MzYwN30.C8gMg3Fzdh9GDuFVTZo3dFBJbdy3-geycmqL85KITpI&client=0d2c986b-74a4-47d6-9bf2-8bb12530c3c9&mode=fit","logoId":"6ca6beaf-b0b7-4394-a3b2-e4429afd80a7","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"view26 GmbH","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"view26 GmbH","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3e6273","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9b60ab71-3215-4edc-b0fa-243a86687267/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDJjOTg2Yi03NGE0LTQ3ZDYtOWJmMi04YmIxMjUzMGMzYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliNjBhYjcxLTMyMTUtNGVkYy1iMGZhLTI0M2E4NjY4NzI2NyI6WyJyZWFkIl19LCJleHAiOjE1OTM5ODQyNjcsIm5iZiI6MTU5Mzk4MzYwN30.D59wr1GUFZ_06L4ShCl5Lwg_wnP-YntpbcVGgvfa1ZI&client=0d2c986b-74a4-47d6-9bf2-8bb12530c3c9&height=300&mode=fit","bannerMediaApiFileId":"9b60ab71-3215-4edc-b0fa-243a86687267","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"vs","projectId":10001,"serviceDeskId":2,"name":"view26 Support","description":"Welcome! You can raise a view26 Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"34","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Report a problem which impairs or prevents the functions of one of our Atlassian apps","icon":10476,"iconUrl":"https://view26.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[11],"key":""},{"id":"35","name":"Raise a feature request","descriptionHtml":"","callToAction":"Raise a feature request","introHtml":"Raise a request for a new feature of one of our Atlassian apps, which has yet to be developed.","icon":10511,"iconUrl":"https://view26.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[11],"key":""},{"id":"20","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10506,"iconUrl":"https://view26.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[],"key":""},{"id":"17","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10491,"iconUrl":"https://view26.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[],"key":""},{"id":"33","name":"Need support","descriptionHtml":"","callToAction":"Need support","introHtml":"Raise a support request for one of our Atlassian apps.","icon":10520,"iconUrl":"https://view26.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[11],"key":""},{"id":"18","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10472,"iconUrl":"https://view26.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"19","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10474,"iconUrl":"https://view26.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[],"key":""},{"id":"23","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10499,"iconUrl":"https://view26.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"25","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10477,"iconUrl":"https://view26.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"27","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10475,"iconUrl":"https://view26.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10475","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"view26 Apps Support"}],"orderMapping":{"11":[33,34,35],"6":[17],"7":[17,27],"8":[20,18,19,23],"9":[25,31],"10":[32]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VS","userLanguageHeader":"Support hours","userLanguageMessageWiki":"10 a.m. - 6 p.m. CET, Monday through Friday Our support team is based in Duisburg, Germany (GMT+1). \nWe may be off during German public holidays, but we try to keep an eye on incoming support requests and answer urgent messages during off-hours as well. \nIf you are looking for documentation for one of our add-ons, please visit our Wiki.","defaultLanguageHeader":"Support hours","defaultLanguageMessage":"10 a.m. - 6 p.m. CET, Monday through Friday\nOur support team is based in Duisburg, Germany (GMT+1).\n\nWe may be off during German public holidays, but we try to keep an eye on incoming support requests and answer urgent messages during off-hours as well.\n\nIf you are looking for documentation for one of our add-ons, please visit our Wiki.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"view26 GmbH","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}